As a leader, you have a responsibility. That responsibility involves inspiring your team to greatness and ensuring their morale whilst in the office environment.
A good leader knows how to communicate in the best possible way and part of that is understanding how to talk to various members of staff in a way which they respond to best. Remember, everyone is different, and everybody reacts differently to words, tone of voice, and body language types. Understanding your team members will help you to get it right every time.
Leadership isn’t about sitting at your executive luxury office furniture, delegating tasks and never speaking one on one with your team, it’s about getting in there and understanding the day to day work which goes on. It’s about understanding the level of morale within your team and knowing how to deal with issues that might arise.
If you say the wrong thing, you could easily cause distress to one member of staff, which may then spread to the rest of the office. Before you know it, you have a revolt on your hands! This can cause members of staff to leave, and then you lose highly qualified experienced staff. Put simply, effective leadership is vital.
Of course, a huge part of leadership is communication and that involves knowing what to say and what not to say. Encouragement is a huge part of boosting morale and that means using phrases which boost motivation. Words like “we” rather than “you” help to boost a team working feel, and help people feel like they’re not alone. Regular praise and positive talk are vital too. Airing too close to negativity and doom and gloom simply pushes morale down, and that doesn’t bring ideas around the modern boardroom tables!
It’s perhaps easier to understand the things you shouldn’t say as a leader. For example, calling someone out on a mistake in front of everyone is not the way forward. Feedback should be given as constructive criticism, i.e. in a way which outlines the problem but also shows the employee a better way to do it. This also means highlighting the things they did right and encouraging them to keep trying.
Feedback should never be entirely critical or negative, and should never be done in public. If this means asking them to leave their office desk and meet you in your office for a quick chat, that’s far better than doing it around the boardroom table!
Leaders should also remember the names of their team members, but avoid nicknames. You need to be close enough to the team to know what is going on and to know everyone and their individual strengths, but you need to keep a distance too. This allows you to make clearer decisions and give feedback in the best way possible.
Laughing at things your employee have done or said, making derogatory remarks, or pulling anyone does is not the way forward and doesn’t show you in the best light as a leader or a person. Remember, you need to lead by example and that means treating everyone fairly and with respect. By doing this, you’ll gain respect in return and the process will be mutually beneficial.
A leader needs to be someone that everyone looks up and feels inspired by. From your side, that means treating everyone as humans and not as a number on the payroll. If you can do this, employees will feel more able to speak to you in the event of a problem, and conflicts will be far easier to sort out, simply because employees have respect for you.
Of course, leadership isn’t just about knowing what to say and what not to say, but it goes a long way to understanding the vital importance of communication.
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