One of the biggest reasons for upset and confusion in the office environment is unclear job roles. Always make sure that your employees are clear on what their role and responsibilities are. For starters, this ensures that all work is completed by the right person, in the right way, but it also means that nobody is doubling up on work, missing work, or causing issues to occur within your general workflow.
Having a job description which is regularly updated is a great idea, but also ensuring that your staff know they can leave their office desks and come to speak to you, as their manager, at any time about their job role and what they are actually responsible for.
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