Communication in the workplace isn’t just about words and verbal communication, but it’s also about written communication too. Of course, in our personal lives, we use social media and texting in order to communicate with friends and family, but in the work environment we may use emails, instant messaging, letters, and in some cases, memos, albeit electronically these days.
How you communicate in writing is just as important as how you do so verbally, and in some ways even more important if you want to make the right impression on a customer, client, or even your manager. Using slang language is a big no-no, missed grammar and incorrect spellings are also huge mistakes. These are things we can get away with when speaking to friends on social media, but shouldn’t make an appearance in the workplace environment.
Much of it is common sense, but making the odd mistake with your written communication could paint a very bad impression of you as an employee, but could also reflect back on the business you work for.
Everything is a reflection of the company, just as the reception area is a reflection of the office and the work it does, so if you’re sending out written communication via email to customers and it’s full of poor spelling and misplaced grammar, customers are going to assume that the goods and services are just as shoddy.
Understanding that written communication is just as important as verbal communication will help you to improve and become a better all-round communicator in both areas.
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